Before Contacting Us
We love hearing from our clients and potential clients! If you are calling in reference to a problem you are having, we ask that you prepare yourself with specific details regarding your issue. This will dramatically speed up the process of troubleshooting your issue.
- What does the error message and/or error code say?
- What specific software is creating the issue?
- What were you doing before the issue started, and what have you done since the error started?
- Are you able to provide a screenshot of your problem?
- Did you notice any strange sounds/displays/smells?